Words from our
partners.
Don’t just take our word for it! Read what our partners have to say
Words from our
partners.
Don’t just take our word for it! Read what our partners have to say
- Ceri Smith
Individual Giving Lead, Christian Aid
"Christian Aid has worked with Ethicall on our telephone fundraising and stewardship for a number of years.
I'm frequently impressed with their commitment to making every conversation feel personal and really representative of the work we do.
Their account management is excellent. Communication is quick and well thought through, and they are always willing to go above and beyond to help us problem solve and think about how our campaigns can be improved.
We really enjoy working with the Ethicall Team!"
- Mel Day
Head of Individual Giving and Legacies, Brain Tumour Charity
"The Brain Tumour Charity has worked with Ethicall for a number of years as our telephone fundraising partner. We are really pleased with the partnership we’ve built and genuinely consider them an extension of our team.
They consistently deliver successful campaigns, while also working closely with us on our strategic direction and continuing to optimise activity in line with our objectives and budgets.
It is a joy to work with the Ethicall team, the callers are well trained and committed to embodying our tone of voice, and the account management team is supportive, proactive and forward‑thinking."
- Matt Kelly
Telefundraising Manager, Guide Dogs for the Blind Association
"We’ve worked with Ethicall for a number of years across numerous campaigns.
Without exception, they’ve delivered fantastic campaign KPI’s, as well as providing excellent account management.
We’ve always felt their fundraisers are well trained, conscientious and above all, interested and enthusiastic in delivering our campaigns resulting in a great experience for our supporters.
Ethicall have a great awareness of the charity sector as a whole, particularly in terms of Telephone Fundraising, and collectively ensure that all of our campaigns maintain an excellent standard of compliance in line with current regulations.
Overall, a pleasure to do business with."
- Lucy Povall
Individual Giving Lead – Retention, Cats Protection
"We’ve worked with Ethicall for a number of years on a range of fundraising campaigns and they’ve consistently delivered strong results.
Their expertise has really supported our fundraising and supporter engagement, with good response rates and average donation values.
We’ve built a good working relationship with the team, who are professional, skilled and friendly to work with.
Communication is regular and they provide ongoing updates and reviews to help us stay informed on campaign performance."
Award winning ethicallness
In addition to being registered with accredited bodies we enter ethical, fundraising and charity awards. We do this because we feel it is important evidence, that we actually do what we say we do! Here is a selection of awards we have collected or have been finalists for over the years.
Business Charity Awards
2026
UK National Contact Centre Awards Finalist 2024
2024
Most Ethical Telephone Charity Fundraising Award
2023
Shortlisted to Consultancy of the Year
2022
Bristol Life Awards Finalist
2021
Winner of the Better
Society Awards - Ethical
Business Award
2016
Winner of Business Charity
Awards - Charity
Champion, for our MD,
Cristy
2014
Winners of the Institute of
Fundraising's Partner in
Fundraising Award - The
Best Telephone Fundraising
Agency.
2013
Better Society Awards
2026
Winner of the Business Charity Awards Business of the Year.
2011
Nominated for "Business of
the Year" & "Outstanding
Contribution to the
Community" by the South
West Business Awards
2021
Nominated for the National
Fundraising Awards - Most
Committed Company to the
Sector
2016
Highly Commended Finalist at Business Charity Awards - Business of the Year. 2014
Nominated for the Institute
of Fundraising's National
Award for the Best Use of
Telephone with Battersea
Dogs Home.
2012
Winners of the Institute of Fundraising’s National Award for the Best Use of Telephone with
ActionAid.
2010
National Finalist in HSBC’s Start Up Star Business Awards.
2009
National Fundraising Awards
2025
UK National Contact Centre
Awards Finalist
2021
100 Best Companies to
work for
2017
Winners of the Institute of
Fundraising's Partner in
Fundraising Award - The
Best Telephone Fundraising
Agency.
2015
Winners of the Institute of
Fundraising's Partner in
Fundraising Award - The
Best Telephone Fundraising
Agency.
2014
Two nominations for the Institute of Fundraising’s National Award for the Best Use of Telephone
with Guide Dogs and Wood Green Animal Shelter.
2011
Winners of the Institute of Fundraising’s National Award for the Best Use of Telephone with
Breakthrough
Breast Cancer.
2008
Want to know more about the people behind the magic?
Lets talk about
how we can
work together.
Call us on: 0117 428 1900
Email us on: enquiries@ethicall.org.uk